Refunds

No refunds.  Exchange only. Items can only be returned for exchange within 5 working days from purchase in store or upon delivery via online purchase.

Black Friday Orders/Sale Items/Clearance: No refunds, No exchanges.

An order can only be canceled before it has been dispatched.

Returned items must be in unused condition. Items that do not meet these conditions will be refused .

You are responsible for the delivery cost of your exchange. 

If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required

If you’ve done all of this and you still have not received your refund yet, please contact us at order@thegarbelife.com

Pre-Order Items

Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual.

Dispatch dates are stated in the product description and vary between items.

If you order an item listed as “PRE-ORDER – ‘name of item'” this means that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.

Dispatch Notification

If you have not received a dispatch/delivery notification within the specified processing time or the dispatch date, please notify us by sending an email to order@thegarbelife.com including your name and order number. 

Item purchased online and not delivered

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. 

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs Charges 

Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government.

The Garbelife has no control over these charges as they vary between countries. They are your responsibility.

Communication & Marketing 

If you have made a purchase from our store (Thank you!) we may occasionally update you on our latest products, news, and special offers via e-mail if you were opt-in to receive email marketing communications from us. You can opt out at any time. 

Need help?

Contact us at order@thegarbelife.com for questions related to refunds and returns.